Our Human-Centred Business Design Mastery programme helps you put your customer at the heart of your organisation, building essential capability in your business and not just your employees.
Three core components essential to successful human-centred business design integration: Measurements, Capability building, Scaffolding.
Key performance indicators
Customer-centred KPIs that help measure performance and help align key business decisions.
Tracking
Check-ins to see how you’re progressing and where to focus effort.
Baselining
Baseline where individuals, teams and your organisation is to understand what to concentrate on.
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Measurements — Baseline and track employees’ and customers’ perspectives on how human-centred your team or organisation is.
Embedding Capability within the Organisation
The human-centred design playbook that enables IP to live and stay within your organisation.
Train the Trainer
Building thorough understanding in individuals to help them train the rest of the organisation.
Executive Advocacy
Executive level training to enable leaders to advocate HCD within their teams / organisation.
Masterclasses — Courses & Live Projects
Specialist courses bringing together the art and science of human-centred design.
Fundamentals Courses
Fundamentals human-centred design courses
focussing on process, methods and mindset.
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Capability building — mindsets and skillsets training at every level of your organisation.
Systems & Processes
Humanising internal systems & processes so that your employees and customers succeed.
Physical & Digital Environments
Physical & digital environments that engage employees with work, culture and customer.
Culture, Values & Behaviours
Engaging your people by crafting the visible and invisible forces that create momentum and productivity.
Vision & Strategy
Putting your customer at the heart of the choices you make to deliver on your purpose and vision.
Purpose-led
Humanising your reason for being, outside of making money,
to guide employees and decisions within your business.
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Scaffolding — creating the physical, philosophical and operational structures that enable ways of doing and thinking to take hold and thrive across your team or organisation.
